Let's talk about BPM again, taking a look at some useful things that could make your BPM initiative works or at least, get better. Apply BPM at a organizational level can offer you the opportunity to undertake some challenges. Those challenges can be very hard to deal if you do not pay attention at certain things that happens when you're engaged at processes definition, people management and process monitoring. Hopefully, those things happens at every company regardless it's scenario.
I'm going to share with you some tips that I've learned from the hard way, but today, had became useful knowledge. I'll put this knowledge in the form of simple tips. If you assist more attention at BPM adoption or implementation, I suggest you that take a look at Six Sigma or Theory of Constraints methods. Otherwise, give a call to Red Hat and ask us for a subscription + consulting services about BPM ;-)
I'm going to share with you some tips that I've learned from the hard way, but today, had became useful knowledge. I'll put this knowledge in the form of simple tips. If you assist more attention at BPM adoption or implementation, I suggest you that take a look at Six Sigma or Theory of Constraints methods. Otherwise, give a call to Red Hat and ask us for a subscription + consulting services about BPM ;-)
1 - Think Process; be Process
Set a cross-functional organization in place to drive and sustain your process orientation. Process teams and process owners should plan together, meet regularly, and work collaboratively. Be certain that the main stakeholder is directly involved.
Set a cross-functional organization in place to drive and sustain your process orientation. Process teams and process owners should plan together, meet regularly, and work collaboratively. Be certain that the main stakeholder is directly involved.
2 - Get Smart!
BPM is a new discipline and the skills can be hard to come by. But the people around you have most of what you need. They may not have the job titles, but they’ll have the right understanding of your business, the people, the processes, and the right raw skills to be successful. Train them! Appeal to service providers for help, especially in the short term as you gear up. And, believe it or not, you’re not going to learn quite everything from this post! Get out and see what people are doing. Attend a conference, visit Web sites, read blogs. Seek out companies that have done this before — and created real business value.
BPM is a new discipline and the skills can be hard to come by. But the people around you have most of what you need. They may not have the job titles, but they’ll have the right understanding of your business, the people, the processes, and the right raw skills to be successful. Train them! Appeal to service providers for help, especially in the short term as you gear up. And, believe it or not, you’re not going to learn quite everything from this post! Get out and see what people are doing. Attend a conference, visit Web sites, read blogs. Seek out companies that have done this before — and created real business value.
3 - Adopt an Executive
Find the senior-most individuals whose responsibility is to solve the big problems and enlist them as sponsors, advocates, and evangelists. Get them excited and educated about what BPM can do for them. Show them a demonstration of what’s possible and they’ll jump on board.
4 - Great Expectations
4 - Great Expectations
BPM programs involve many stakeholders, and each will naturally form his own perspectives and definitions of success. Be clear about the value proposition of your programs and projects. Repeat these often, and deliver on them directly, avoiding “expectation creep.”
5 - Pick a Methodology
Do you already have a process improvement program like Lean or Six Sigma in your company? If so, these are an effective foundation for BPM. If not, pick something. Select the process improvement and management methodology that’s right for you, and set this in place as a cornerstone of your process architecture.
Do you already have a process improvement program like Lean or Six Sigma in your company? If so, these are an effective foundation for BPM. If not, pick something. Select the process improvement and management methodology that’s right for you, and set this in place as a cornerstone of your process architecture.
6 - The Right Technology
Do your homework and choose technology that best fills your needs and requirements. The technology varies considerably from vendor to vendor. After finding a technology set that fits your architecture, be sure to run it through its paces: ask for custom demonstrations and make sure the vendor shows you what it can do.
Do your homework and choose technology that best fills your needs and requirements. The technology varies considerably from vendor to vendor. After finding a technology set that fits your architecture, be sure to run it through its paces: ask for custom demonstrations and make sure the vendor shows you what it can do.
7 - Hear the Voice of the Customer
The point of BPM is to create customer value. Use BPM to see your business the way your customers do. Your customers don’t care how things get done, they only care that they experience exceptional service and receive what they ordered — at the best price, and when they wanted it. Remember that everything you’re doing should ultimately create more value for your customers.
The point of BPM is to create customer value. Use BPM to see your business the way your customers do. Your customers don’t care how things get done, they only care that they experience exceptional service and receive what they ordered — at the best price, and when they wanted it. Remember that everything you’re doing should ultimately create more value for your customers.
8 - Pick a Project
So many processes, so little time! How do you choose? Select the project that provides the greatest return to your business and can be completed in three months or less. And remember, you don’t have to improve entire processes all at once.
So many processes, so little time! How do you choose? Select the project that provides the greatest return to your business and can be completed in three months or less. And remember, you don’t have to improve entire processes all at once.
9 - Measure First
Don’t start designing new processes until you understand what’s happening with your current ones. You wouldn’t let a doctor administer treatment without a thorough diagnosis would you? So don’t start implementing process change until you have diagnosed their current state. Using BAM, establish the baseline metrics. Only then are you operating from a position of knowledge.
Don’t start designing new processes until you understand what’s happening with your current ones. You wouldn’t let a doctor administer treatment without a thorough diagnosis would you? So don’t start implementing process change until you have diagnosed their current state. Using BAM, establish the baseline metrics. Only then are you operating from a position of knowledge.
10 - Plan to Change
BPM is a change system. It’s designed to help you identify where change is needed and for you to make changes quickly and get to the next level of operational performance. With such a powerful toolset, you need to surround BPM with support for change. Manage change, implement policies for making changes, articulate change approvals, recognize change events, measure change, reward change.
BPM is a change system. It’s designed to help you identify where change is needed and for you to make changes quickly and get to the next level of operational performance. With such a powerful toolset, you need to surround BPM with support for change. Manage change, implement policies for making changes, articulate change approvals, recognize change events, measure change, reward change.
Hope that those tips could be useful for you ;-)
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