1 - Business: The value dimension
The business dimension is the dimension of value, and of the creation of value for both customers and stakeholders. BPM directly facilitates the goals and objectives of the business enterprise: sustained top-line growth and improved bottomline performance; increased innovation; improved productivity; enhanced customer loyalty and satisfaction; and elevated levels of staff effectiveness.
BPM brings more capability than ever before to align operational activities with goals and strategies. It focuses enterprise resources and effort on the creation of customer value. BPM also enables a much faster response to change, fostering the agility needed for continuous adaptation.
2 - Process: The transformation dimension
The process dimension creates value through structured activities called processes. Operational processes transform resources and materials into products or services for customers and end consumers. This “transformation” is how a business works; it’s the magic elixir of the enterprise. The more effective this transformation, the more successfully you create value.
The applied science of processes and transformation spans the history of modern industrial management From the quality gurus like Deming, Juran, Shingo, Crosby, and Peters and recently the practices of Lean and Six Sigma. BPM fully incorporates these methodologies, and accelerates them with dramatically enhanced systems of definition, measurement, analysis, and control. Through BPM, business processes are more effective, more transparent, and more agile. Problems are solved before they become issues. Processes produce fewer errors, and those errors surface faster and are fixed sooner.
[Process Effectiveness]
Effective processes are more consistent, generate less waste, and create greater net value for customers and stakeholders. BPM directly promotes increased process effectiveness through the adaptive automation and coordination of people, information, and systems.
Unlike methods and tools of the past, BPM doesn’t impose effectiveness through rigid and unyielding systems of control focused on functional domains. Instead, BPM enables the continuous response and adaptation to real-world and real-time events and conditions.
[Process Transparency]
Transparency is the property of openness and visualization — and it’s critical to effective operations. Transparency has long eluded businesses, whose processes are often codified into arcane systems, unintelligible to mere mortals. BPM opens these black boxes and reveals the inner workings of business processes. With BPM, you can directly see all the elements of a process design, including the model, workflows, rules, systems, and participants, as well as its real-time performance, including events and trends. BPM enables business people to directly manipulate the structure and flow of processes and track the outcomes as well as the causes.
[Process Agility]
Of all demands on business operations, perhaps the most pressing is the need for change — the ability to adapt to changing events and circumstances while still maintaining overall productivity and performance. BPM delivers process agility, minimizing the time and effort needed to translate business needs and ideas into action. BPM enables business people to define processes quickly and accurately through process models. It enables them to perform what-if analysis on business scenarios. It empowers them to configure, customize, and change transaction flows by modifying business rules. It directly translates process designs into execution — integrating systems and building applications codelessly and seamlessly. Moreover, the BPM platform comes equipped with technology components that make codeless development and integration fast and easy.
3 - Management: The enabling dimension
Management is the enabling dimension. Management sets people and systems into motion and prods processes into action, in pursuit of the business goals and objectives. For management, processes are the tools with which they forge business success. Before BPM, constructing and applying these tools spawned an unwieldy mix of enterprise-class automation, many isolated desktop tools, manual methods and techniques, and brute force. With BPM, you can bring together all the systems, methods, tools, and techniques of process development and process management into an architected system, complete with the visibility and controls necessary for steering and tuning. How could you not want that?
See U ;-)
Postagens
